Coordinator, Social Impact & Provincial Services Job Description

Job title: Coordinator, Social Impact & Provincial Services.

Purpose: This dual-purpose role has two primary functions: (1) Develop, implement and maintain an evaluative framework to measure social outcomes and enhance the organization’s capacity to measure and communicate the efficacy and impact of programming and strategic plan implementation; and (2) act as a central liaison to QMUNITY partners and projects happening outside of Metro Vancouver.

Terms of Employment: Full-time, 18-month term.

Accountability: The Coordinator, SI&PS reports directly to the Director, Engagement & Operations. QMUNITY is a unionized workplaceand
staff are represented by CUPE 3495. This position is within the bargaining unit.

The Organization: QMUNITY is BC’s LGBTQ2SAI+ community hub and exists to improve queer, trans, and Two-Spirit lives. We do this in three ways: by supporting individuals, by strengthening our communities, and by leading the way towards legal and lived equality. We operate with 12 staff, and a large pool of volunteers.

QMUNITY operates on the traditional, ancestral and unceded territories of Indigenous people across British Columbia. In particular, QMUNITY offices are located on the Coast Salish territories of the Musqueam, Squamish and Tsleil-Waututh Nations.

Diversity: QMUNITY is committed to employment equity and prioritizes applications from underrepresented groups including trans and non-binary folk, Indigenous persons, persons of colour, and persons with disabilities.
QMUNITY values the experiences and skill sets gained through non-traditional employment, including unpaid and emotional labour, community organizing and mutual aid. Applicants are encouraged to highlight their breadth and depth of skills gained through these, and other, areas of community work.

In recognition of structural and systemic barriers to education and employment, we will work with applicants where possible to address gaps in education and/or experience; professional development funding is available on an annual basis.


  1. Social Impact & Outcomes Evaluation (40%)
    • Design and implement meaningful and culturally relevant, developmental evaluation processes, across multiple programs, projects and funding contracts; streamline processes for staff to report on data and evaluation metrics.
    • In collaboration with senior leadership and QMUNITY’s Board of Directors, develop and implement evaluation processes for QMUNITY’s strategic plan and overarching mission and vision.
    • Incorporate intersectional, anti-oppressive and decolonial approaches and lenses into QMUNITY’s evaluative frameworks.
    • Communicate social impact in effective and creative ways, leveraging marketing collateral, annual reports, newsletters and social media.
    • In collaboration with colleagues, this role is a key player in reporting responsibilities with funders and foundations.
    • Collaborate with program staff to prioritize and frame new program and project development with an evaluative framework as a starting point; assist with new/expanded program growth and development that aligns with desired social impact.
  2. Provincial Liaison & Partnership Development (35%)
    • Please note the successful applicant will travel across British Columbia to visit partner sites, convening individuals and organizations in order to increase local capacity in regions outside of Metro Vancouver, including rural and remote communities. Travel will be informed by COVID-19 safety protocols. A valid BC driver’s licence is required.
    • Act as a central liaison and convenor within QMUNITY and with external partners across British Columbia, streamlining partnership and on-boarding processes for program expansion and growth.
    • Development and coordination of key documents, including partnership and funding agreements.
    • In collaboration with program staff, identify new partnership opportunities to extend QMUNITY services across BC.
    • Research and development of funding applications to support additional provincial partnerships and engagements.
  3. Resource Development (15%)
    • Leveraging provincial oversight of partnerships and programs, contribute to the development and upkeep of the Information & Referral Services (IRS) Directory.
    • Develop and implement processes and strategies for staff contributions to the IRS Directory, prioritizing ease of use and integrity of referrals (eg. ensuring queer/trans/Two-Spirit competency).
    • Provide on-boarding and training support to relevant volunteers and staff utilizing the IRS Directory.
  4. Team Engagement & Support (10%)
    • Participation in staff and team meetings, retreats and planning sessions, including strategic and operational plans.
    • Manage, train, supervise and schedule volunteers and interns within portfolio.
    • Actively promote and participate in fundraising activities and income generating activities.
    • Perform other duties, as required.


  1. Education and Experience:
    • Combination of post-secondary diploma or degree and experience relevant to monitoring and evaluation of non-profit service and program delivery, outcomes and impact.
    • Strong knowledge of LGBTQ2SAI+ communities and issues; high sense of responsibility and commitment to the mission of QMUNITY.
    • Demonstrable experience in monitoring, evaluating and reporting on community development programs and strategic planning.
    • Demonstrable experience stewarding relationships with organizations and funders
  2. Core Competencies:
    • Firm understanding of pedagogical approaches that support QMUNITY’s capacity and community building mandate;
      these include but are not limited to anti-oppressive, feminist and decolonizing frameworks, experiential education and developmental evaluation.
    • Demonstrated ability to work in team as well as working independently.
    • Strong spirit of collaboration and bridge-building between organizations and peer groups.
    • Reflective and technical practice in evaluative strategies and methods.
  3. Technical Skills:
    • Able to organize, multi-task, problem-solve and remain flexible within a fast-paced and changing environment.
    • Proficiency with Microsoft Office and Google Suite platforms.
    • An entrepreneurial drive to support development and increase partnership potential.
    • Excellent communication and facilitation skills, including comfort in using evaluative data as a teaching tool within presentations.


  • Criminal records check.
  • Valid BC Driver’s License and ability to travel across BC on a monthly basis.
  • To follow all policies and procedures of the organization.
  • The ability to handle confidential/sensitive information appropriately.
  • Commitment to a high standard of service and an atmosphere of respect and dignity in all aspects of the program.

Salary: $24.37/hr, with a scheduled wage increase to $25.70/hr on April 1, 2021. Comprehensive benefits package includes extended health and dental insurance, a supplemental $500/year health & wellness credit provided by QMUNITY, and a generous paid leave/vacation/sick policy.

QMUNITY is reviewing and researching new policies to propose a pension plan in 2021 and increase professional development funding available to staff on an annual basis.

Hours of Work: This position is full-time (37.5hrs/week). Please note that this position may require some evening and weekend work. Self-scheduling throughout the work week is common practice. Overtime policies allow for staff to opt for overtime pay, or time-off in lieu.

Accessibility: QMUNITY’s main office space is located on the second level of the building. Applicants should be aware that there is a flight of 23 stairs to reach the office.

COVID-19: QMUNITY has developed COVID-19 Safety Plans. Our offices are closed to the public; staff can work from the office, though most are choosing to work from home. Service delivery is primarily conducted virtually, through email, phone, Zoom, Slack, etc. Our Occupational Health & Safety Committee continues to monitor on-going developments and makes recommendations based on public health guidance.

Start date: January, 2021

How to apply: Email cover letter and resume, in either PDF or Word format, to [email protected] Please indicate “Coordinator, SI&PS – YOUR NAME” in the subject line.

Deadline to apply is Wednesday, January 17th at 11:59 PM.

Applications will be received on a rolling basis, and interviews will be held as resumes are received.

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