Systems Navigator, Youth Program

Systems Navigator, Youth Program

Full-time, Unionized (37.5hrs/week)

CUPE Local 1936

QMUNITY operates on the traditional, ancestral and unceded territories of Indigenous peoples across British Columbia. In particular, QMUNITY offices are located on the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.


QMUNITY is BC’s 2SLBGTQIA+ community hub and exists to improve queer, trans, and Two-Spirit lives. We do this in three ways: by supporting individuals, by strengthening our communities, and by leading the way towards legal and lived equality. We operate with 15 staff, and a large pool of volunteers.


The Systems Navigator, Youth Program contributes to the overall success of the organization by coordinating and carrying out one-on-one youth support, caregiver support, youth service-provider consultation, as well as supporting the Youth Engagement Coordinator to run youth drop-in spaces and events.  This role requires strong communication and leadership abilities as you will be coordinating youth volunteers, working with other service providers, speaking with caregivers, and supporting 2SLGBTQIA+ youth with a variety of needs. 


The Youth Engagement Coordinator is directly accountable to the Manager, Programs.

Key Responsibilities:

  1. Internal
    • Maintain a welcoming and supportive youth focused space
    • 1:1 casework for 2SLGBTQIA+ youth
    • Provide virtual and in-person support, referrals and information services.
    • Support the Youth Engagement Coordinator in the planning and facilitation of drop-in spaces and special events such as Youth Prom and Pride BBQ. Provide ongoing support for youth accessing those services.  
    • As required, attend workshops, trainings and conferences 
    • Monthly statistical record-keeping and reporting and performance of other duties as assigned.
    • Collaborate with QMUNITY management and staff on projects and activities that strengthen QMUNITY’s programs and services.
    • Build and maintain a network of positive working relationships with other service providers to ensure effective referrals.
  2. External
    • Explore and develop community partnerships
    • Liaise with external organizations to support 2SLGBTQIA+ youth accessing external community organizations and services across BC
    • As required, provide advocacy for 2SLBTQIA+ youth in accessing appropriate services and support at other organizations and institutions 
    • Participate in and provide advisory services to committees as well as research projects to develop of policies and procedures that promote inclusion and belonging of 2SLBTQIA+ youth 
    • Maintain an outreach strategy for 2SLGBTQIA+ youth through other community-based programs, schools, services and organizations.  
    • Sit on panels, podcasts, media interviews etc. as required  


Education and Experience:

  • Combination of post-secondary diploma or degree and experience relevant to youth work 
  • Demonstrated experience working with youth in a community context         
  • Ability to speak a language other than English is an asset 
  • First Aid and CPR certification is an asset
  • Valid BC Drivers’ license (desirable) 

Desired Skills:

  • An outgoing, creative communicator and facilitator with strong verbal and written skills
  • Experience working with youth
  • Ability to work collaboratively as part of a team
  • An understanding of the 2SLGBTQIA+ experience, and a desire for creating spaces and content that lifts up the most marginalized and under-served members of the community
  • An interest in community development and non-profit coalition
  • An understanding of and appreciation for QMUNITY’s mission to improve queer, trans, and Two-Spirit lives through support, connection, and leadership


  • Criminal records check
  • First Aid, CPR and ASIST certification is an asset
  • The ability to handle confidential/sensitive information appropriately

Hours of work: 

This is a permanent full-time unionized position (37.5 hours/week). The hours of work are Monday to Thursday, 10am to 6pm and Friday 11am to 7pm to support the Youth Drop-In. Please note that this position may require some evening and weekend work. Self-scheduling throughout the work week is common practice. Overtime policies allow for staff to opt for overtime pay, or time-off in lieu. 

Compensation for this position is $26.46 per hour as well as registration into the Multi Sector Pension Plan. Note that this agreement is under review. Comprehensive benefits package (extended health and dental insurance), as well as supplemental $500/year health & wellness credit provided by QMUNITY after a three month probation period. 

Diversity & Values: 

QMUNITY is committed to employment equity and prioritizes applications from underrepresented groups including trans and non-binary folk, Indigenous persons, persons of colour, and persons with disabilities. In recognition of structural and systemic barriers to education and employment, we will work with applicants where possible to address gaps in education and/or experience; professional development funding is available on an annual basis. QMUNITY values the experiences and skill sets gained through non-traditional employment, including unpaid and emotional labour, community organizing and mutual aid.


QMUNITY’s main office space is located on the second level of the building. Applicants should be aware that there is a flight of 23 stairs to reach the office.

How to apply:  

Please send a cover letter and resume as one document to Please indicate “Systems Navigator, Youth Program – YOUR NAME” in the subject line. Deadline for application is September 17.

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